Refund & Cancellation Policy

Language of Record

This Refund & Cancellation Policy is drafted in English, which is the governing language of this document. The Spanish (es) and French (fr) versions are provided as courtesy translations for convenience; in the event of any conflict or ambiguity between versions, the English text prevails.

Refund Policy

Refund terms differ by billing cycle. If you are on the monthly plan, all payments are final and non-refundable; you may cancel at any time, and your service continues to run until the end of the period you have already paid for (see "Cancellation" below). If you are on the annual plan, DevAc offers a fourteen (14) day full refund window from the date of payment — see "Annual Plan" below for details. Outside that window, or on the monthly plan, DevAc does not offer partial or full refunds for unused subscription time, service dissatisfaction, or early cancellation, except where required by applicable law.

Cancellation

You may cancel your hosting subscription at any time from your account dashboard. When you cancel, your service continues to run until the end of the period you have already paid for, and it will not renew afterward. No partial-period credit or refund is issued for the unused portion of the period.

Annual Plan

If you are on the annual billing cycle, you have a fourteen (14) day full refund window measured from the date of your payment: if you cancel and request a refund within that window, you receive a full refund of the annual fee. After the fourteen-day window has passed, the annual fee is not prorated or refunded for the remaining months. Cancelling after the window only turns off automatic renewal — your service remains active through the end of the paid annual period.

Failed Payments & Grace Period

If a scheduled payment fails, we do not suspend your service immediately. You have a seven (7) day grace period from the date of the failed payment to update your payment method and resolve the issue before your service is affected. If payment is not successfully collected within that seven-day window, your subscription and hosted service may be suspended.

Pricing & Taxes

All prices are listed and billed in United States dollars (USD). Applicable sales, value-added, or other taxes may be added at checkout where required by law; any such taxes are the client’s responsibility in addition to the listed subscription price.

How to Request a Refund

Refunds are not self-service — there is no refund button in your account dashboard. To request a refund within the annual plan’s fourteen-day window, write to us at the support email shown above on this page; approved refunds are processed manually through our payment processor, Stripe.

About This Policy

This policy was prepared by DevAc based on our current business practices. It has not been reviewed by outside counsel and should not be treated as a substitute for professional guidance tailored to your specific situation. If you have questions about this policy, write to us at the support email shown above on this page.